KHABBAB YAHYA MITHA

Retail Sales Associate

About

Dynamic and customer-focused Retail Sales Associate with a strong background in store operations, product inventory, and customer service. Proven track record in fast-paced retail and e-commerce environments like Talabat Mart and Jio Mart. Expert in organizing sales-floor stock, understanding customer needs, and explaining product benefits (including electronics and appliances). Excellent team player with a professional attitude, eager to drive sales growth and deliver an outstanding customer experience at X-cite.

Work

Nour Local Grocery & Retail Shop

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Sales & Retail Associate

Shuwaikh, , Kuwait

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Summary

Managed daily customer service, counter sales, and local inventory stock in a busy neighborhood Kuwaiti retail shop.

Highlights

Greeted and assisted local walk-in customers, providing personalized product suggestions and completing transactions.

Organized retail displays, shelves, and checkout areas to maintain an inviting and neat shopping environment.

Supervised incoming stock deliveries, verifying counts and replenishing local store inventories.

Talabat Mart

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Store Operations Team Lead

Qurain, , Kuwait

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Summary

Led store operations and a team of front-line associates, ensuring seamless stock management, fast order fulfillment, and high customer satisfaction.

Highlights

Supervised a front-line team of retail associates, driving operational speed and maintaining high standards of order accuracy.

Monitored product quality, verified product dates, and maintained pristine stock arrangements to ensure absolute freshness and appeal.

Utilized advanced handheld systems and digital inventories to expedite customer order processing, cutting turnaround times.

Resolved order discrepancies and customer service issues with speed, maintaining high retention and satisfaction scores.

Trained and coached new staff members on product locations, store systems, and customer-first service standards.

Jio Mart (Reliance Retail)

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Retail & E-Commerce Associate

Vadodara, , India

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Summary

Assisted in high-volume retail order fulfillment, inventory sorting, and quality control, supporting a massive customer base.

Highlights

Prepared high-volume retail and e-commerce customer orders, prioritizing product safety, quality, and prompt dispatch.

Organized store stock zones (including electronics, consumer goods, and apparel) to ensure efficient retrieval for customer delivery.

Collaborated with shipping and customer-service departments to resolve tracking issues and speed up delivery times.

Utilized handheld order systems to update inventory in real-time, reducing system discrepancies.

Upheld strict retail safety, packaging, and presentation standards to maximize customer satisfaction upon order arrival.

Education

Aamena highschool

Panpur, , India
Highschool General Studies

Ebrahim Bawany Industrial Training Institute

Vadodara, Gujarat, India
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Certificate CNC Programming

Languages

English

Skills

Retail Sales & Customer Relations

Customer Consultation, Active Listening, Product Recommendations, Upselling & Cross-selling, Customer Satisfaction, Handling Inquiries, Problem Solving.

Store Merchandising & Operations

Showroom Merchandising, Stock Replenishment, Visual Displays, Shelf Organization, Inventory Auditing, Loss Prevention, Stock Rotation.

Sales & Inventory Systems

Point of Sale (POS) Systems, Barcode Scanners, Retail Billing, Inventory Tracking Databases, Microsoft Excel, Order Management Software.

Customer Service & Communication

Bilingual (English & Arabic), Active Listening, Customer Care, Team Collaboration, Conflict Resolution, Punctuality, Sales Goals Achievement.

Product Knowledge & Demonstrations

Consumer Electronics, Smartphones & Gadgets, Home Appliances, Feature & Benefit Selling, Product Demonstrations, Explaining Technical Specifications.